Job Details: Service Engineer


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Jervis Street
Dublin 1
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Service Engineer
Position: Service Engineer 2

Do you want to be at the center of the three Microsoft cloud?s
(Azure, Microsoft**Apply on the website**, and?Microsoft?Dynamics)
empowering customers and partners to secure their environments in
order to realize the full value of Microsoft cloud services??Are you
looking for a role where you can interact directly with customers and
help them transform into cloud-enabled businesses? Do you want to
contribute to one of Microsoft&#**Apply on the website**;s fastest
growing businesses? If so, then we are looking for you!

The Identity Engineering team is responsible for?managing users,
authenticating, and securing access to Microsoft Cloud for millions of
users every day. Organizations want to protect their information while
providing their employees the ability to be productive from any device
from the location of their choice. Within Identity Engineering team,
the?Identity?Advanced Cloud Engineering (ACE) Team, is responsible
for?helping customers to achieve more by?monitoring customer
service health and providing?outstanding support experience for the
most complex problems encountered by Microsoft?s?top customers.

ABOUT THE TEAM?

We are a startup team within?Identity Engineering Customer
Experience?Team?that?respects all points of view,?diverse,
global,?customer obsessed, forever learning,?and?passionate
about technology.?We are?work closely with?account teams,
engineering, and?customer experience program managers to provide a
customer care and support experience.?

ABOUT THE ROLE?

As a?Service Engineer?in Advanced Cloud?Engineering team, you
will?work with customers and?Program Managers to?deploy Identity
and Access Management solutions,?closely monitor?customer
health,?and?own?the?response?to
customer?support?requests?in a **Apply on the
website**x7x**Apply on the website**?environment via phone, email or
web, representing?Microsoft and the Identity Engineering team.?You
will collaborate with subject matter experts within your team, across
engineering teams, account teams, and management while continuing to
maintain responsibility for being the first and last point of contact
for your customer?until?issues are?resolved. In this role you
will develop?deep technical expertise, have an opportunity to learn
new emerging technologies, and help those around you grow.?As you
learn, you will apply an engineering approach to defining processes,
analyze data, and?work with?engineering?teams?and
leadership?to?continuously improve the?customer?experience.

We are looking for individuals sharing a passion for supporting
customers, demonstrate empathy, a strong communicator, have a growth
mindset, and a strong technical acumen to join one of the most
customer connected engineering teams at Microsoft. The roles are
technical, customer facing, have opportunity to grow professionally
and technically.?

An ideal candidate for this role has experience?in deeply technical
roles,?support experiences at cloud scale and leading complex
and?highly visible customer engagements.?Along the way, you
have?managed?situations where the stakes are high,?learned how
to?negotiate,?developed strong communication skills?especially
when sharing deeply technical information.?You have?obtained and
leveraged data to make informed decisions and?become a quick learner
of new technologies.?

#identityjob

RESPONSIBILITIES

RESPONSIBILITIES
* Directly engage and support top Identity customers to resolve
technically complex and critical technical issues in a **Apply on the
website**x7x**Apply on the website** global support team.
* Go technically deep?(at least **Apply on the website**
level)?across Identity and Access Management technologies?as?you
actively?investigate or?seek solutions to
customer?needs?while?being empathetic to customer situation and
sense of urgency.
* Deeply engage with?Program Managers and?your customers?to
understand their architecture, operations?as you improve their
overall support experience.
* Champion and Advocate for your customers in representing their
needs?as you?pursue resolution to?their?problems encountered
* Leverage best practices?to proactively monitor?customer
health?using existing monitoring tools
* Team members may be required to?ability to adjust?working
hours according to business needs, including
weekends,?and?participation in?on-call rotations.?
* Share support insights?and recommendations?with
engineering,?customers,?and account teams?to prevent repetition
of similar issues.?that?eliminates reoccurring issues?and
transforms the customer experience.
* Collaborate with engineering on new feature?design and testing
to?ensure customers have a great experience and prevent?issues in
the future.
* Experiment with new?support?delivery approaches and
tools?that can be scaled out to Customer Service and Support

QUALIFICATIONS

MINIMUM QUALIFICATIONS:
* 5+?years? experience in deep technical role?in IT, Technical
Support,?Consulting, Program Management or similar
roles?with?enterprise experience and hand-on experience in one or
more of the following?could?areas:
* Directory?Services
* User and Identity Management
* Access Management such MFA, Conditional Access, Device, and
application management
* Authentication Protocols (Kerberos, PKI, OAuth,?SSO,?SAML,
etc.)
* Development of applications using Single Sign-On (SSO), MSAL, or
similar authentication libraries and technologies)
* Federation (ADFS,?Shibboleth, CA SiteMinder,?Okta,
PING?etc.)
* 3+ years??experience?directly
engaging?and?building?customer relationships
* Demonstrated exceptional?written and verbal communication skills
* Exceptional teamwork and personal accountability
* Demonstrated passion for data driven decision making
* Strong problem-solving skills
* English Language: fluent in reading, writing and speaking. If
English is not native language, proficiency test results is a plus
TOEFL, TOEIC, Cambridge English Exams)

PREFERRED QUALIFICATIONS
* Certification in Microsoft and/or competing Cloud Technologies is
desired.
* Prior experience?one or more of the following?cloud computing
technologies:
* Azure Core Platform (Compute, Storage, Networking)
* Data Platform: SQL Server, Azure SQL DB, Azure Cosmos DB, Azure
Data?Factory,
* Experience with automation languages (PowerShell, etc.)
* Website troubleshooting and development (IIS,?WebApps, Apache,
PHP, etc.)
* Application Development and Debugging Experience (C/C++/C#,
Python, Java, etc.)
Position: Service Engineer 2

Do you want to be at the center of the three Microsoft cloud?s
(Azure, Microsoft**Apply on the website**, and?Microsoft?Dynamics)
empowering customers and partners to secure their environments in
order to realize the full value of Microsoft cloud services??Are you
looking for a role where you can interact directly with customers and
help them transform into cloud-enabled businesses? Do you want to
contribute to one of Microsoft&#**Apply on the website**;s fastest
growing businesses? If so, then we are looking for you!

The Identity Engineering team is responsible for?managing users,
authenticating, and securing access to Microsoft Cloud for millions of
users every day. Organizations want to protect their information while
providing their employees the ability to be productive from any device
from the location of their choice. Within Identity Engineering team,
the?Identity?Advanced Cloud Engineering (ACE) Team, is responsible
for?helping customers to achieve more by?monitoring customer
service health and providing?outstanding support experience for the
most complex problems encountered by Microsoft?s?top customers.

ABOUT THE TEAM?

We are a startup team within?Identity Engineering Customer
Experience?Team?that?respects all points of view,?diverse,
global,?customer obsessed, forever learning,?and?passionate
about technology.?We are?work closely with?account teams,
engineering, and?customer experience program managers to provide a
customer care and support experience.?

ABOUT THE ROLE?

As a?Service Engineer?in Advanced Cloud?Engineering team, you
will?work with customers and?Program Managers to?deploy Identity
and Access Management solutions,?closely monitor?customer
health,?and?own?the?response?to
customer?support?requests?in a **Apply on the
website**x7x**Apply on the website**?environment via phone, email or
web, representing?Microsoft and the Identity Engineering team.?You
will collaborate with subject matter experts within your team, across
engineering teams, account teams, and management while continuing to
maintain responsibility for being the first and last point of contact
for your customer?until?issues are?resolved. In this role you
will develop?deep technical expertise, have an opportunity to learn
new emerging technologies, and help those around you grow.?As you
learn, you will apply an engineering approach to defining processes,
analyze data, and?work with?engineering?teams?and
leadership?to?continuously improve the?customer?experience.

We are looking for individuals sharing a passion for supporting
customers, demonstrate empathy, a strong communicator, have a growth
mindset, and a strong technical acumen to join one of the most
customer connected engineering teams at Microsoft. The roles are
technical, customer facing, have opportunity to grow professionally
and technically.?

An ideal candidate for this role has experience?in deeply technical
roles,?support experiences at cloud scale and leading complex
and?highly visible customer engagements.?Along the way, you
have?managed?situations where the stakes are high,?learned how
to?negotiate,?developed strong communication skills?especially
when sharing deeply technical information.?You have?obtained and
leveraged data to make informed decisions and?become a quick learner
of new technologies.?

#identityjob

RESPONSIBILITIES

RESPONSIBILITIES
* Directly engage and support top Identity customers to resolve
technically complex and critical technical issues in a **Apply on the
website**x7x**Apply on the website** global support team.
* Go technically deep?(at least **Apply on the website**
level)?across Identity and Access Management technologies?as?you
actively?investigate or?seek solutions to
customer?needs?while?being empathetic to customer situation and
sense of urgency.
* Deeply engage with?Program Managers and?your customers?to
understand their architecture, operations?as you improve their
overall support experience.
* Champion and Advocate for your customers in representing their
needs?as you?pursue resolution to?their?problems encountered
* Leverage best practices?to proactively monitor?customer
health?using existing monitoring tools
* Team members may be required to?ability to adjust?working
hours according to business needs, including
weekends,?and?participation in?on-call rotations.?
* Share support insights?and recommendations?with
engineering,?customers,?and account teams?to prevent repetition
of similar issues.?that?eliminates reoccurring issues?and
transforms the customer experience.
* Collaborate with engineering on new feature?design and testing
to?ensure customers have a great experience and prevent?issues in
the future.
* Experiment with new?support?delivery approaches and
tools?that can be scaled out to Customer Service and Support

QUALIFICATIONS

MINIMUM QUALIFICATIONS:
* 5+?years? experience in deep technical role?in IT, Technical
Support,?Consulting, Program Management or similar
roles?with?enterprise experience and hand-on experience in one or
more of the following?could?areas:
* Directory?Services
* User and Identity Management
* Access Management such MFA, Conditional Access, Device, and
application management
* Authentication Protocols (Kerberos, PKI, OAuth,?SSO,?SAML,
etc.)
* Development of applications using Single Sign-On (SSO), MSAL, or
similar authentication libraries and technologies)
* Federation (ADFS,?Shibboleth, CA SiteMinder,?Okta,
PING?etc.)
* 3+ years??experience?directly
engaging?and?building?customer relationships
* Demonstrated exceptional?written and verbal communication skills
* Exceptional teamwork and personal accountability
* Demonstrated passion for data driven decision making
* Strong problem-solving skills
* English Language: fluent in reading, writing and speaking. If
English is not native language, proficiency test results is a plus
TOEFL, TOEIC, Cambridge English Exams)

PREFERRED QUALIFICATIONS
* Certification in Microsoft and/or competing Cloud Technologies is
desired.
* Prior experience?one or more of the following?cloud computing
technologies:
* Azure Core Platform (Compute, Storage, Networking)
* Data Platform: SQL Server, Azure SQL DB, Azure Cosmos DB, Azure
Data?Factory,
* Experience with automation languages (PowerShell, etc.)
* Website troubleshooting and development (IIS,?WebApps, Apache,
PHP, etc.)
* Application Development and Debugging Experience (C/C++/C#,
Python, Java, etc.)


We need : English (Good)

Type: Permanent
Payment:
Category: Others

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