Job Details: German Customer Associate


JobsIreland
Jervis Street
Dublin 1
jobsireland.ie
German Customer Associate

DK Global Recruitment is a multilingual recruitment agency, based in
Dublin, Ireland. We specialize in finding European language-speaking
jobs for job seekers in many European countries. With years of
experience in the multilingual BPO sector. Our fully-trained expert
recruiters help and advise job seekers throughout the recruitment
process, and always treat the candidate as a high priority.

Our clients are highly-reputed companies with constant growth in the
international market and we are pleased to find good employees for
them. Thus, you should not hesitate to contact us regarding any kind
of queries you have, related to jobs and career advice.

Responsibilities

Manage large amounts of incoming calls
Identify and assess customers? needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive
communication
Provide accurate, valid and complete information by using the right
methods/tools
Meet personal/customer service team targets and call handling quotas
Keep records of customer interactions, process customer accounts and
file documents
Follow communication procedures, guidelines and policies

Requirements:

Proven customer support experience or experience as a client service
representative
Fluency in Germanand good English
Candidate must hold European nationality or Residence permit for
Greece
Good MS Office skills
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types
of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively

Benefits

Competitive remuneration package
A challenging working environment
Monthly performance bonus

We need : English (Good)

Type: Permanent
Payment:
Category: Others

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