Job Details: Director, Site Reliability Engineering


JobsIreland
Jervis Street
Dublin 1
jobsireland.ie
Director, Site Reliability Engineering
Position: Director, Site Reliability Engineering, Dublin, Ireland

We are looking for an experienced DIRECTOR, SITERELIABILITY
ENGINEERING to join our Customer and CloudOperations team.

Guidewire exists to deliver the industry platform thatProperty and
Casualty (P&C) insurers rely upon to adapt andsucceed in a time of
accelerating change?and to ensure that everycustomer succeeds in the
journey. We provide the software,services, and partner ecosystem to
enable our customers to run,differentiate, and grow their business. We
are privileged to servemore than **Apply on the website** P&C
insurers in **Apply on the website** countries. We invest heavilyin
R&D to build a technology platform that combines
threeelements?core processing, data and analytics, and
digitalengagement?to improve insurers? ability to engage and
empower theircustomers and employees.

THE ROLE:

Site reliability is a key responsibility and this highlyvisible
leadership role will take on ownership of application andplatform
availability, performance and scalability. This role willlead a
culturally diverse and globally located teams of engineersand
operators. In addition, you will assist in defining andexecuting
pivotal initiatives related to modernization of oursolutions. You will
be responsible for hiring, process, andtechnology definition aspects
of your organization. Establishingeffective relationship with other
groups will be a critical factorin your role.

RESPONSIBILITIES:
* Build and lead the SRE function that owns application availability
and performance. Build tools to lead through automation and
proactive/predictive alerts by having a strong data analytical tool
set to identify areas of improvement
* Implement comprehensive service monitoring to ensure uptime and
performance, including synthetic, real user, system, application
performance, dashboards etc.
* Define, measure, and meet key Service Level Objectives including
availability, performance, incidents and chronic problems
* Stand up a capacity planning team from scratch that defines a
framework to regularly measure customer site performance and capacity
and ensuring that there is no downtime due to capacity.
* Own end-to-end availability and performance of critical services
and build automation to prevent problem recurrence; eventually
automate response to all non-exceptional service conditions.
* Partner with application and business stakeholders to ensure high
quality product is developed and released into production
* Work closely with Architecture, Customers and Product to specify
and detail solutions and practices.
* Build a DevOps culture to provide high quality, continuous
operations, and ongoing support ensuring critical service level
metrics, customer requirements and financial objectives.
* Encourage and build teams that work together without silos
* Lead teams with a focus on productivity, efficiency, respect, and
cultural sensitivity

DESIRED SKILLS AND EXPERIENCE;
* BA/BS degree in Computer Science or related technical field, or
equivalent practical experience.
* 5+ years of hands-on technical experience combined with strong
management and communication skills.
* Proven understanding of modern cloud technologies and standard
methodologies for monitoring and logging.
* Experience running revenue generating applications in a public
cloud and IaaS, including real world experience with at least one
public cloud provider: AWS, Google Cloud or Microsoft Azure
* Experience building, scaling, and running production operations.
* Strong troubleshooting experience and skillset to resolve
incidents across multiple domains.
* Ability to cultivate and support a strong operations culture:
customer/service focus excellent technology; high quality
implementations; self-motivated innovation and problem-solving.
* Demonstrated ability of establishing and maintaining metrics-based
process improvement
* Proven track record to develop strong alliances with those outside
of your immediate organization
* Experience in building and managing strong technical teams
* Excellent communications, organization, and time management skills

BENEFITS INCLUDE;
* Competitive market Salary
* LTI (Long term cash Incentive)
* Bonus
* **Apply on the website** annual leave days
* Healthcare Benefits
* 2 paid days volunteering in the community

ABOUT GUIDEWIRE

Guidewire is the platform P&C insurers trust to engage,innovate,
and grow efficiently.

Guidewire combines core, data, digital, analytics, and AI todeliver
our platform as a cloud service. **Apply on the website** insurers,
includingthe largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enabletheir
success. We are proud of our unparalleled implementationtrack record
with **Apply on the website**+ successful projects, supported by
thelargest R&D team and partner ecosystem in the industry.
Ourmarketplace provides hundreds of add-ons that
accelerateintegration, localization, and innovation.

Guidewire Software Inc. provides equal employmentopportunities to all
applicants for employment and prohibitsdiscrimination and harassment
of any type without regard to race,color, religion, age, sex, national
origin, disability status,genetics, protected veteran status, sexual
orientation, genderidentity or expression, or any other characteristic
protected byfederal, state or local laws. All offers are contingent
uponpassing a criminal history and other background checks where
it&#**Apply on the website**;sapplicable to the position.

CONSENT AND ACKNOWLEDGEMENT ?

By clicking the submitting your application on the followingpage:

1. You consent to Guidewire collecting, retaining, disclosingand using
your Personal Data as outlined above, and to its transferof your
Personal Data outside the country where you live or work,and/or to
third parties for the above purposes.

2. In the event that you submit any Sensitive Personal Data,you
explicitly consent to Guidewire collecting, retaining,disclosing and
transferring your Sensitive Personal Data on theterms and for the same
purposes as described above in relation toPersonal Data.

3. You acknowledge that you have the right to access yourPersonal Data
and Sensitive Personal Data at any time and have theright to correct
any errors.

4. You acknowledge that your Personal Data will be retainedfor up to
**Apply on the website** months.
Position: Director, Site Reliability Engineering, Dublin, Ireland

We are looking for an experienced DIRECTOR, SITERELIABILITY
ENGINEERING to join our Customer and CloudOperations team.

Guidewire exists to deliver the industry platform thatProperty and
Casualty (P&C) insurers rely upon to adapt andsucceed in a time of
accelerating change?and to ensure that everycustomer succeeds in the
journey. We provide the software,services, and partner ecosystem to
enable our customers to run,differentiate, and grow their business. We
are privileged to servemore than **Apply on the website** P&C
insurers in **Apply on the website** countries. We invest heavilyin
R&D to build a technology platform that combines
threeelements?core processing, data and analytics, and
digitalengagement?to improve insurers? ability to engage and
empower theircustomers and employees.

THE ROLE:

Site reliability is a key responsibility and this highlyvisible
leadership role will take on ownership of application andplatform
availability, performance and scalability. This role willlead a
culturally diverse and globally located teams of engineersand
operators. In addition, you will assist in defining andexecuting
pivotal initiatives related to modernization of oursolutions. You will
be responsible for hiring, process, andtechnology definition aspects
of your organization. Establishingeffective relationship with other
groups will be a critical factorin your role.

RESPONSIBILITIES:
* Build and lead the SRE function that owns application availability
and performance. Build tools to lead through automation and
proactive/predictive alerts by having a strong data analytical tool
set to identify areas of improvement
* Implement comprehensive service monitoring to ensure uptime and
performance, including synthetic, real user, system, application
performance, dashboards etc.
* Define, measure, and meet key Service Level Objectives including
availability, performance, incidents and chronic problems
* Stand up a capacity planning team from scratch that defines a
framework to regularly measure customer site performance and capacity
and ensuring that there is no downtime due to capacity.
* Own end-to-end availability and performance of critical services
and build automation to prevent problem recurrence; eventually
automate response to all non-exceptional service conditions.
* Partner with application and business stakeholders to ensure high
quality product is developed and released into production
* Work closely with Architecture, Customers and Product to specify
and detail solutions and practices.
* Build a DevOps culture to provide high quality, continuous
operations, and ongoing support ensuring critical service level
metrics, customer requirements and financial objectives.
* Encourage and build teams that work together without silos
* Lead teams with a focus on productivity, efficiency, respect, and
cultural sensitivity

DESIRED SKILLS AND EXPERIENCE;
* BA/BS degree in Computer Science or related technical field, or
equivalent practical experience.
* 5+ years of hands-on technical experience combined with strong
management and communication skills.
* Proven understanding of modern cloud technologies and standard
methodologies for monitoring and logging.
* Experience running revenue generating applications in a public
cloud and IaaS, including real world experience with at least one
public cloud provider: AWS, Google Cloud or Microsoft Azure
* Experience building, scaling, and running production operations.
* Strong troubleshooting experience and skillset to resolve
incidents across multiple domains.
* Ability to cultivate and support a strong operations culture:
customer/service focus excellent technology; high quality
implementations; self-motivated innovation and problem-solving.
* Demonstrated ability of establishing and maintaining metrics-based
process improvement
* Proven track record to develop strong alliances with those outside
of your immediate organization
* Experience in building and managing strong technical teams
* Excellent communications, organization, and time management skills

BENEFITS INCLUDE;
* Competitive market Salary
* LTI (Long term cash Incentive)
* Bonus
* **Apply on the website** annual leave days
* Healthcare Benefits
* 2 paid days volunteering in the community

ABOUT GUIDEWIRE

Guidewire is the platform P&C insurers trust to engage,innovate,
and grow efficiently.

Guidewire combines core, data, digital, analytics, and AI todeliver
our platform as a cloud service. **Apply on the website** insurers,
includingthe largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enabletheir
success. We are proud of our unparalleled implementationtrack record
with **Apply on the website**+ successful projects, supported by
thelargest R&D team and partner ecosystem in the industry.
Ourmarketplace provides hundreds of add-ons that
accelerateintegration, localization, and innovation.

Guidewire Software Inc. provides equal employmentopportunities to all
applicants for employment and prohibitsdiscrimination and harassment
of any type without regard to race,color, religion, age, sex, national
origin, disability status,genetics, protected veteran status, sexual
orientation, genderidentity or expression, or any other characteristic
protected byfederal, state or local laws. All offers are contingent
uponpassing a criminal history and other background checks where
it&#**Apply on the website**;sapplicable to the position.

CONSENT AND ACKNOWLEDGEMENT ?

By clicking the submitting your application on the followingpage:

1. You consent to Guidewire collecting, retaining, disclosingand using
your Personal Data as outlined above, and to its transferof your
Personal Data outside the country where you live or work,and/or to
third parties for the above purposes.

2. In the event that you submit any Sensitive Personal Data,you
explicitly consent to Guidewire collecting, retaining,disclosing and
transferring your Sensitive Personal Data on theterms and for the same
purposes as described above in relation toPersonal Data.

3. You acknowledge that you have the right to access yourPersonal Data
and Sensitive Personal Data at any time and have theright to correct
any errors.

4. You acknowledge that your Personal Data will be retainedfor up to
**Apply on the website** months.


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Type: Permanent
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Category: Others

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