Job Details: Portuguese Technical Support Specialist


JobsIreland
Jervis Street
Dublin 1
jobsireland.ie
Portuguese Technical Support Specialist
Description

ABOUT TELUS INTERNATIONAL

This is a unique opportunity to join Voxpro powered by TELUS
International and be part of the team that really makes a difference.
Our clients are amazing and world leading in delivering beautiful
customer experiences. You will get to work with smart and genuine
people, in a friendly and multicultural environment that motivates you
to give the best of yourself and help you to build a career. Your
chance for success doesn?t necessarily depend on your education or
your previous experience, and this is what we love about Voxpro.At
Voxpro we can offer a promising career with lots of opportunities to
progress within the company. We believe in supporting talent and
encouraging our employees to grow and succeed.

POSITION OVERVIEW

 

As a Technical Support Specialist you will be a member of the
Technical B2B Customer Support team with plenty of potential to
develop your career. You will be responsible for helping our
clients? customers understand their products, support customers
during the on-boarding process as well as when integrating their
business with the cloud based solution and respond to day-to-day
related queries. You will play a key role in sustaining and developing
their customer base as well as maintaining the high quality customer
service levels they offer their clients. As part of your role, you
will answer inbound calls and emails from customers in line with
client SLA?s and team KPI?s. You will troubleshoot quickly and
efficiently, providing responses to the highest standards of
professional customer service. As a Technical support specialist you
are a motivated and enthusiastic individual. A problem solver, you are
looking for a challenge in a dynamic work environment.

 

COMPETENCIES AND RESPONSIBILITIES

* Customer Service - Operational Beauty is one of TELUS
International core values that will resonate with you, making you an
attentive, empathetic, caring, friendly and helpful team member, who
supports external clients via phone, email and chat as well as being
an asset to the internal colleagues. Always aiming to deliver
outstanding support to our community and going above and beyond in
your day to day duties.
* Communication - You will be able to communicate effectively and
efficiently with all of our users who are seeking your help or advice.
Your communications skills are critical for strengthening the
relationships with our users. You will have contact with users through
inbound & Outbound calls, Chat and Email channels.
* Drive for Results - This role will bring a strong level of
ownership for your personal success in reaching your targets on a
daily basis. You will go the extra mile to find creative solutions to
accommodate customer requests and queries.As part of your role in this
project, you will answer inbound calls and emails from customers in an
efficient and timely manner. You will troubleshoot, negotiate and
provide information and solutions to customers and do so with the
highest standards of professional customer care.
* Resilience- You will enjoy working in a dynamic fast paced
environment where you are ready to step outside your comfort zone from
time to time. We believe there is no failure, there are only
opportunities to embrace and learn from new experiences as we move
forward. This role will bring a high level of accountability and you
will thrive under pressure.
* Technical competency - You are a motivated and enthusiastic
individual with a passion for technology. A problem solver, you are
looking for a challenge in a dynamic work environment.As part of your
role, you will make calls and address emails from customers in an
efficient and timely manner. You will troubleshoot quickly and
efficiently, providing information and solutions to customers and do
so with the highest standards of professional customer service.

You are a perfect match to what we are looking for if you find
yourself constantly striving for more and doing your best every day to
achieve excellent results.

 

Requirements

REQUIREMENTS:

* Fluent in English and Portuguese both written and verbal -
essential.
* Excellent verbal and written communication skills, you will also
have excellent attention to detail.
* Ability to learn quickly and be passionate about learning new
concepts, technology, and processes.
* Possess strong analytical skills with excellent communication,
literacy & interpersonal skills.
* Have the ability to handle multiple tasks and prioritize on an
on-going basis
* The proven resolution, logical troubleshooting, customer service,
and customer satisfaction skills.
* Ideally will have third-level education in one of the following;
Visual Communications, Computer Science/ Web Design,
Telecommunications, Commerce, Multimedia communications.

Offer

WE OFFER:

? STABLE JOB - PERMANENT EMPLOYMENT CONTRACTS, ? RELOCATION
PACKAGES FOR CANDIDATES MOVING FROM OUTSIDE IRELAND ? MULTIPLE
BONUSES: PERFORMANCE BASED, LANGUAGE ALLOWANCE ? GREAT REWARDS FOR
REFERRING YOUR FRIENDS: CONSISTENT BONUSES AND PRIZES ?
INTERNATIONAL CAREER - REGULAR TRAINING AND INTERNATIONAL CAREER
OPPORTUNITIES ? MULTILINGUAL EXPOSURE - IMPROVE YOUR SPOKEN AND
WRITTEN LANGUAGE SKILLS ? INSPIRING AND FUN ENVIRONMENT - OUR
OFFICES HAVE BECOME KNOWN FOR THEIR INNOVATIVE, FUN AND PLEASANT
DESIGN. ENJOY OUR ?RELAX? AND ?PLAY? AREAS! ? COMMUNITY
PROJECTS ? WANT TO MAKE THE WORLD A BETTER PLACE? WE RUN CSR
(CORPORATE SOCIAL RESPONSIBILITY) EVENTS ALL YEAR LONG ? PRIVATE
MEDICAL INSURANCE COVERAGE (TENURE BASED) ? WE WORK WITH ONE OF THE
BEST SUPPLIERS - VHI WHERE YOU WILL BENEFIT FROM A PROFESSIONAL
PACKAGE ? BIKE TO WORK TAX RELIEF ? PENSION SCHEME ? MATERNITY
AND PATERNITY LEAVE ? ONSITE DOCTOR ? SUBSIDISED CANTEEN

TELUS INTERNATIONAL RECOGNIZES AND EMBRACES THE IMPORTANCE OF VALUES
IN OUR EVER-CHANGING WORKPLACE. TO BE SUCCESSFUL, ALL CANDIDATES MUST
DEMONSTRATE BEHAVIORS THAT ARE REFLECTIVE OF OUR VALUES:

*
WE EMBRACE CHANGE AND INITIATE OPPORTUNITY

*
WE HAVE A PASSION FOR GROWTH

*
WE BELIEVE IN SPIRITED TEAMWORK

*
WE HAVE THE COURAGE TO INNOVATE

AT TELUS INTERNATIONAL IRELAND, WE ARE COMMITTED TO DIVERSITY AND
EQUITABLE ACCESS TO EMPLOYMENT OPPORTUNITIES BASED ON ABILITY.

JOB TYPE: FULL-TIME

APPLICATION QUESTIONS

JOB TYPES: FULL-TIME, COMMISSION, PERMANENT
Description

ABOUT TELUS INTERNATIONAL

This is a unique opportunity to join Voxpro powered by TELUS
International and be part of the team that really makes a difference.
Our clients are amazing and world leading in delivering beautiful
customer experiences. You will get to work with smart and genuine
people, in a friendly and multicultural environment that motivates you
to give the best of yourself and help you to build a career. Your
chance for success doesn?t necessarily depend on your education or
your previous experience, and this is what we love about Voxpro.At
Voxpro we can offer a promising career with lots of opportunities to
progress within the company. We believe in supporting talent and
encouraging our employees to grow and succeed.

POSITION OVERVIEW

 

As a Technical Support Specialist you will be a member of the
Technical B2B Customer Support team with plenty of potential to
develop your career. You will be responsible for helping our
clients? customers understand their products, support customers
during the on-boarding process as well as when integrating their
business with the cloud based solution and respond to day-to-day
related queries. You will play a key role in sustaining and developing
their customer base as well as maintaining the high quality customer
service levels they offer their clients. As part of your role, you
will answer inbound calls and emails from customers in line with
client SLA?s and team KPI?s. You will troubleshoot quickly and
efficiently, providing responses to the highest standards of
professional customer service. As a Technical support specialist you
are a motivated and enthusiastic individual. A problem solver, you are
looking for a challenge in a dynamic work environment.

 

COMPETENCIES AND RESPONSIBILITIES

* Customer Service - Operational Beauty is one of TELUS
International core values that will resonate with you, making you an
attentive, empathetic, caring, friendly and helpful team member, who
supports external clients via phone, email and chat as well as being
an asset to the internal colleagues. Always aiming to deliver
outstanding support to our community and going above and beyond in
your day to day duties.
* Communication - You will be able to communicate effectively and
efficiently with all of our users who are seeking your help or advice.
Your communications skills are critical for strengthening the
relationships with our users. You will have contact with users through
inbound & Outbound calls, Chat and Email channels.
* Drive for Results - This role will bring a strong level of
ownership for your personal success in reaching your targets on a
daily basis. You will go the extra mile to find creative solutions to
accommodate customer requests and queries.As part of your role in this
project, you will answer inbound calls and emails from customers in an
efficient and timely manner. You will troubleshoot, negotiate and
provide information and solutions to customers and do so with the
highest standards of professional customer care.
* Resilience- You will enjoy working in a dynamic fast paced
environment where you are ready to step outside your comfort zone from
time to time. We believe there is no failure, there are only
opportunities to embrace and learn from new experiences as we move
forward. This role will bring a high level of accountability and you
will thrive under pressure.
* Technical competency - You are a motivated and enthusiastic
individual with a passion for technology. A problem solver, you are
looking for a challenge in a dynamic work environment.As part of your
role, you will make calls and address emails from customers in an
efficient and timely manner. You will troubleshoot quickly and
efficiently, providing information and solutions to customers and do
so with the highest standards of professional customer service.

You are a perfect match to what we are looking for if you find
yourself constantly striving for more and doing your best every day to
achieve excellent results.

 

Requirements

REQUIREMENTS:

* Fluent in English and Portuguese both written and verbal -
essential.
* Excellent verbal and written communication skills, you will also
have excellent attention to detail.
* Ability to learn quickly and be passionate about learning new
concepts, technology, and processes.
* Possess strong analytical skills with excellent communication,
literacy & interpersonal skills.
* Have the ability to handle multiple tasks and prioritize on an
on-going basis
* The proven resolution, logical troubleshooting, customer service,
and customer satisfaction skills.
* Ideally will have third-level education in one of the following;
Visual Communications, Computer Science/ Web Design,
Telecommunications, Commerce, Multimedia communications.

Offer

WE OFFER:

? STABLE JOB - PERMANENT EMPLOYMENT CONTRACTS, ? RELOCATION
PACKAGES FOR CANDIDATES MOVING FROM OUTSIDE IRELAND ? MULTIPLE
BONUSES: PERFORMANCE BASED, LANGUAGE ALLOWANCE ? GREAT REWARDS FOR
REFERRING YOUR FRIENDS: CONSISTENT BONUSES AND PRIZES ?
INTERNATIONAL CAREER - REGULAR TRAINING AND INTERNATIONAL CAREER
OPPORTUNITIES ? MULTILINGUAL EXPOSURE - IMPROVE YOUR SPOKEN AND
WRITTEN LANGUAGE SKILLS ? INSPIRING AND FUN ENVIRONMENT - OUR
OFFICES HAVE BECOME KNOWN FOR THEIR INNOVATIVE, FUN AND PLEASANT
DESIGN. ENJOY OUR ?RELAX? AND ?PLAY? AREAS! ? COMMUNITY
PROJECTS ? WANT TO MAKE THE WORLD A BETTER PLACE? WE RUN CSR
(CORPORATE SOCIAL RESPONSIBILITY) EVENTS ALL YEAR LONG ? PRIVATE
MEDICAL INSURANCE COVERAGE (TENURE BASED) ? WE WORK WITH ONE OF THE
BEST SUPPLIERS - VHI WHERE YOU WILL BENEFIT FROM A PROFESSIONAL
PACKAGE ? BIKE TO WORK TAX RELIEF ? PENSION SCHEME ? MATERNITY
AND PATERNITY LEAVE ? ONSITE DOCTOR ? SUBSIDISED CANTEEN

TELUS INTERNATIONAL RECOGNIZES AND EMBRACES THE IMPORTANCE OF VALUES
IN OUR EVER-CHANGING WORKPLACE. TO BE SUCCESSFUL, ALL CANDIDATES MUST
DEMONSTRATE BEHAVIORS THAT ARE REFLECTIVE OF OUR VALUES:

*
WE EMBRACE CHANGE AND INITIATE OPPORTUNITY

*
WE HAVE A PASSION FOR GROWTH

*
WE BELIEVE IN SPIRITED TEAMWORK

*
WE HAVE THE COURAGE TO INNOVATE

AT TELUS INTERNATIONAL IRELAND, WE ARE COMMITTED TO DIVERSITY AND
EQUITABLE ACCESS TO EMPLOYMENT OPPORTUNITIES BASED ON ABILITY.

JOB TYPE: FULL-TIME

APPLICATION QUESTIONS

JOB TYPES: FULL-TIME, COMMISSION, PERMANENT


We need : English (Good)

Type: Permanent
Payment:
Category: Others

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Please Provide a Cover in the English Language.
CV: (*) 
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