Job Details: BPO Quality Analyst Polish/Italian


JobsIreland
Jervis Street
Dublin 1
jobsireland.ie
BPO Quality Analyst Polish/Italian
Position: BPO Quality Analyst with Polish or Italian

Description

DK Global Recruitment is a multilingual recruitment agency, based in
Dublin, Ireland. We specialize in finding European language-speaking
jobs for job seekers in many European countries. With years of
experience in the multilingual BPO sector. Our fully-trained expert
recruiters help and advise job seekers throughout the recruitment
process, and always treat the candidate as a high priority. ?

Our clients are highly-reputed companies with constant growth in the
international market and we are pleased to find good employees for
them. Thus, you should not hesitate to contact us regarding any kind
of queries you have, related to jobs and career advice.

AS A QUALITY ASSURANCE SPECIALIST, YOU WILL BE RESPONSIBLE WITH THE
FOLLOWING:

 

* Perform audits on recorded and live client interactions and
provide evaluation feedback to call center agents through QMS
* Conduct regular one on one or group calibration to ensure
evaluations are aligned based on business requirements
* Support the business in managing and implementing Quality
Management standards and processes that are aligned with the global
standard and relevant to the local market nuances
* Highlight trends and red flags to the business for better
improvements
* Ensure accurate maintenance of sample calls/chats library in
accordance withlocal legal requirements
* Collaborate with internal and external stakeholders, highlighting
QA trend sand insights to the business
* Provide a bi-weekly QA dashboard highlighting QA audits completion
and QA trends to all stakeholders

Requirements

* Bachelor degree
* Minimum of 2 years? experience in a sales or call center
environment with Quality Assurance experience
* Excellent interpersonal and communication skills
* Fluent in Polish or Italian
* Excellent English
* Self-motivated, entrepreneurial, and comfortable dealing with
ambiguity
* Ability to work in a fast-paced
* Strong attention to detail, ability to identify explicit and
implicit signals,which may translate opportunities for our agents.
* Coaching experience is a
* Experience in the advertising industry is aplus
* Proactively monitors backlog of orders / requests using different
tools & reports, working to avoid escalations

Offer

* Opportunity to work in a fast growing company and in a
multinational environment
* Opportunity to grow in the organization and build a successful
careerpath
* Access to a variety of benefits
* Personal and professional development through a variety of
training programs (hard/soft skills)
* Complex salary package

 

WHY USE RECRUITMENT AGENCY

?   ?You will be contacted within **Apply on the
website** min of your application

?   ?You are given extra support in preparing for
interviews

?   ?You have a contact person who gives you all the
details of the job

?   ?You can ask for your application feedback anytime
via email or phone

?   ?You don?t have to face the situation where company
do not reply to you for days. ?

?   ?All our services to job seekers are free of charge.
We also offer bonus scheme to candidates. ?

NOTE: Applying to this job advertisement would be considered as
GDPR consent given to DK Global Recruitment. We may share your profile
details directly with hiring company for initial screening of your
profile suitability and duplicate check.
Position: BPO Quality Analyst with Polish or Italian

Description

DK Global Recruitment is a multilingual recruitment agency, based in
Dublin, Ireland. We specialize in finding European language-speaking
jobs for job seekers in many European countries. With years of
experience in the multilingual BPO sector. Our fully-trained expert
recruiters help and advise job seekers throughout the recruitment
process, and always treat the candidate as a high priority. ?

Our clients are highly-reputed companies with constant growth in the
international market and we are pleased to find good employees for
them. Thus, you should not hesitate to contact us regarding any kind
of queries you have, related to jobs and career advice.

AS A QUALITY ASSURANCE SPECIALIST, YOU WILL BE RESPONSIBLE WITH THE
FOLLOWING:

 

* Perform audits on recorded and live client interactions and
provide evaluation feedback to call center agents through QMS
* Conduct regular one on one or group calibration to ensure
evaluations are aligned based on business requirements
* Support the business in managing and implementing Quality
Management standards and processes that are aligned with the global
standard and relevant to the local market nuances
* Highlight trends and red flags to the business for better
improvements
* Ensure accurate maintenance of sample calls/chats library in
accordance withlocal legal requirements
* Collaborate with internal and external stakeholders, highlighting
QA trend sand insights to the business
* Provide a bi-weekly QA dashboard highlighting QA audits completion
and QA trends to all stakeholders

Requirements

* Bachelor degree
* Minimum of 2 years? experience in a sales or call center
environment with Quality Assurance experience
* Excellent interpersonal and communication skills
* Fluent in Polish or Italian
* Excellent English
* Self-motivated, entrepreneurial, and comfortable dealing with
ambiguity
* Ability to work in a fast-paced
* Strong attention to detail, ability to identify explicit and
implicit signals,which may translate opportunities for our agents.
* Coaching experience is a
* Experience in the advertising industry is aplus
* Proactively monitors backlog of orders / requests using different
tools & reports, working to avoid escalations

Offer

* Opportunity to work in a fast growing company and in a
multinational environment
* Opportunity to grow in the organization and build a successful
careerpath
* Access to a variety of benefits
* Personal and professional development through a variety of
training programs (hard/soft skills)
* Complex salary package

 

WHY USE RECRUITMENT AGENCY

?   ?You will be contacted within **Apply on the
website** min of your application

?   ?You are given extra support in preparing for
interviews

?   ?You have a contact person who gives you all the
details of the job

?   ?You can ask for your application feedback anytime
via email or phone

?   ?You don?t have to face the situation where company
do not reply to you for days. ?

?   ?All our services to job seekers are free of charge.
We also offer bonus scheme to candidates. ?

NOTE: Applying to this job advertisement would be considered as
GDPR consent given to DK Global Recruitment. We may share your profile
details directly with hiring company for initial screening of your
profile suitability and duplicate check.


We need : English (Good)

Type: Permanent
Payment:
Category: Others

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