Job Details: ALONE: CHO5 Region - Telephone Support Coordinator


Irish Future
Talbot Street
Dublin 1
irishfuture.ie
ALONE: CHO5 Region - Telephone Support Coordinator


CHO5 REGION - TELEPHONE SUPPORT COORDINATOR

ALONE support older people to age at home. We provide direct,
frontline services to people aged **Apply on the website** and over,
through support coordination, befriending and support, housing with
support, co-living, and the application of assistive technology. We
have more than **Apply on the website** volunteers and **Apply on the
website** plus homes for people who are homeless or at risk of
homelessness. We have been awarded Quality Marks from Volunteer
Ireland, the ISO, the Charities Regulator and the Housing Regulatory
Standard.

ROLE OVERVIEW

The Telephone Support Coordinator will work with and be answerable to
the Services Manager and will be responsible for the development,
coordination and implementation of the Telephone Support service in
the CHO5 REGION (KILKENNY / CARLOW, SOUTH TIPPERARY, WATERFORD AND
WEXFORD).

KEY RESPONSIBILITIES:

The key responsibilities for this role are outlined below:

_TELEPHONE SUPPORT SERVICE_

* Coordinating and developing the Telephone Support Service in all
areas of CHO 5.
* Implement all policies and procedures of the Telephone Support
service.
* Coordinate and manage the rostering of the Telephone Support
Volunteers to ensure full complement of volunteers on each shift for
adequate service cover.
* Oversee the processing of Telephone Support referrals including
referral follow up and initial contact to include assessment for the
service.
* To work to ensure accurate recording of data relating to the
Telephone Support service.
* Ensure that relevant work practices and agreed targets are being
met related to the Telephone Support service.
* To ensure the recording and maintenance of up to date information
on the database of clients and volunteers remaining compliant with
GDPR at all times.

_VOLUNTEERS_

* Liaise with the Volunteer Support Officer to ensure consistent and
active recruitment of Telephone Support Volunteers.
* Provide induction and continuous training for Telephone Support
Volunteers as they are recruited.
* Monitoring, evaluating and accrediting volunteers, escalating as
necessary to Services Manager and Volunteer Manager.
* Supporting the Volunteer Support Officer in developing a Volunteer
Leader Group for the Telephone Support Service.
* Provide debriefing and psychological first aid to volunteers and
relevant others following sensitive phone calls and escalating to
services manager where required.

_RELATIONSHIP MANAGEMENT_

* To promote the service and coordinate a system of communication
between Primary Care Teams, referral agencies, the community and
voluntary sector, clients and their families and friends.
* Representing the Telephone Support service in the wider community,
at county and national meetings or events.

_EFFECTIVE AND PROFESSIONAL PRACTICE_

* To actively participate in team and staff meetings and service
reviews/ evaluations and to contribute to the development of policy
and practice with your area of work and within ALONE as a whole.
* To report any area of concern to your line manager in a timely
manner.
* Have a flexible approach to the work in response to organisational
change, development and review of best practice.
* To be vigilant to any Health, Safety and Welfare risks in the
workplace and bring any concerns to the attention of your line
manager.
* To ensure all reporting requirements for project funders are met
in a timely and comprehensive manner.
* To ensure confidentiality of all clients? information and to
secure storage and access to all such information.
* To carry out any other duties which are deemed necessary that may
arise that relate to the position.
* To be responsible for the preparation of reports, statistics and
other information as required in order to inform future strategy and
media responses as well as for recording and reviewing client details
on salesforce.
* Responsible for the achievement of goals as determined by
organisational strategy and personal PDP.
* Participate in regular supervision and performance review,
contributing to the identification of own job related targets and
training needs.

_COMMUNICATIONS AND WORKING TOGETHER_

* Respond to public queries (telephone and in person) and provide
information where required (this may include brief or 3rd party SPOs).
* Receive, direct and relay telephone messages and emails via
Salesforce.
* Responsible for ordering stationary and to monitor the use of
supplies and equipment.
* Support and assist with social prescribing outings and events
where required.

SKILLS AND BACKGROUND

Self-motivated person who is committed to ALONE?s mission. Able to
maintain the highest standards of confidentiality, discretion and
respect. Excellent communication skills (both written and verbal).
Previous experience in social care settings is desirable. Good
computer literacy, with experience of using case management systems.
Excellent organisational skills, report writing, solution focused
skills and multi-tasking skills.

FURTHER DETAILS:

* Full-time position. This role is **Apply on the website** hours per
week and these hours may be required to be worked in a variety of
flexible patterns, e.g. 5 over 7 days, compressed hours or other
flexible working patterns as required.
* This is a **Apply on the website**-month Contract depending on
funding
* The salary scale offered for this position is ?**Apply on the
website**,**Apply on the website** to ?**Apply on the
website**,**Apply on the website**, depending on experience.

TO APPLY

Please send a copy of your CV along with a Cover letter stating what
interests you about working with ALONE, the role and your availability
to **Apply on the website**. The closing date for applications is
FRIDAY, **APPLY ON THE WEBSITE**TH OF NOVEMBER **APPLY ON THE
WEBSITE**.

_ALONE IS AN EQUAL OPPORTUNITY EMPLOYER._


We need : English (Good)

Type: Permanent
Payment:
Category: Others

Apply for this Job Offer
Name: (*) 
Email: (*) 
Phone: (*) 
Please Provide a Cover in the English Language.
CV: (*) 
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