* Teams
* Locations
* How we hire
* Students
SENIOR MANAGER FOR CUSTOMER SERVICE (M/F/D)
Apply
JOB LOCATION
Berlin
TEAM
Customer Service
EMPLOYMENT TYPE
Regular
TIME TYPE
Full-time
CONTACT PERSON
Myra Kuehne
COMPANY
FlixMobility Experience GmbH
SHARE THIS JOB
This is not a regular Customer Service Team Manager position, where
someone constantly stands behind you and tells you what to do.
This is an exciting and independent role for an entrepreneur who would
like to take the ownership over his or her working environment and
help us make Flix Customer Care a household name!
We&#**Apply on the website**;re looking for a motivated and driven
SENIOR MANAGER FOR CUSTOMER SERVICE with focus on Customer Claims and
Process Management (m/f/d) who will help us shape our team, drive the
company to the next level, and have the most direct influence on our
success.
YOUR TASKS PAINT THE WORLD GREEN
* You mentor and support a skilled team of Customer Care specialists,
responsible for handling claims, B2B and Backoffice requests workflows
* With your managerial skills, you will act as a true mentor,
motivating and supporting your team while fostering a culture of team
development and entrepreneurship
* You ensure a close cooperation with the internal interfaces of
customer services (operations control, quality assurance, marketing,
network planning) as well as our external service providers
* Together with your team, you will work out new solutions, ongoing
development of internal workflows and the optimization the processes,
with Customer Satisfaction as your main driver.
* You take care over your team structure and budget planning
* As a member of the customer service on-call team, you will be
involved into supporting our Emergency Management team in the area of
Customer Service
* As an expert, you take over projects as part of the further
development of Flix Customer Service
* You will have an awesome opportunity to bring your team to the
next level, by initiating and leading the new, technology-driven
solutions, to make sure that processes are lean, customer friendly,
and IT-based,
YOUR PROFILE READY TO HOP ON BOARD
* Several years of a leadership experience in the field of customer
service or other customer-oriented services
* Full professional proficiency in English; every other foreign will
be considered a plus - especially German
* Ability and willingness to develop and promote a team
* Strong communication skills and assertiveness in working with the
entire customer service team and key interfaces
* Affinity and enthusiasm for new technologies
* Flexibility and being able to keep cool under pressure
* Customer-oriented thinking and acting as well as problem-solving
ability
OUR PERKS MORE THAN JUST A JOB
* Have an impact. With innovation and smart technology, we are
changing the way people travel, and you too can have an impact on this
ride.
* Trust-based working. We don&#**Apply on the website**;t punch the
clock organize your own schedule. We trust in what you do!
* Push boundaries. Everyone is equally important and works together
on uncharted challenges alongside inspiring colleagues from all over
the world.
* Fun at work and beyond. Discover the world with your free FlixBus
rides and join our regular team events there&#**Apply on the
website**;s always something to celebrate!
* Feel at home. We provide you with a laptop, comfortable working
space, free drinks, a casual dress code, diverse employee discounts
and more.
WANT TO REWRITE THE HISTORY OF MOBILITY WITH US? THEN JOIN OUR RIDE
?NOW. WE&#**APPLY ON THE WEBSITE**;RE EXCITED TO HEAR FROM YOU!
ABOUT FLIXMOBILITY
We are a global mobility provider with headquarters in Europe and the
United States. Since **Apply on the website**, we have changed the way
millions of people have traveled, offering new alternatives for
convenient, affordable and eco-friendly travel. Thanks to a unique
business model and innovative technology, we have quickly established
one of the largest long-distance mobility networks in the world and
our journey has just begun.
FlixMobility is proud to be an Equal Opportunity Employer. We
celebrate diversity and do not discriminate on the basis of race,
color, religion, gender (including pregnancy and gender identity),
national, social or ethnic origin, political affiliation, sexual
orientation, marital status, disability, age, veteran status, or other
legally protected characteristics. All employment decisions are based
on business needs, job requirements, competence and merit.
The following video shows our amazing success story:
SHARE THIS JOB
{"@context":"","@type":"JobPosting","title":"Senior Manager for
Customer Service (m/f/d)","description":"andlt;pandgt;This is
andlt;emandgt;notandlt;/emandgt; a regular Customer Service Team
Manager position, where someone constantly stands behind you and tells
you what to do.andlt;/pandgt;\nandlt;pandgt;This is an exciting
andandamp;nbsp; independent role for an entrepreneurandamp;nbsp; who
would like to take the ownership over his or her working environment
and help us make Flix Customer Care a household
name!andlt;/pandgt;\nandlt;pandgt;Weand#**Apply on the website**;re
looking for a motivated and driven andlt;strongandgt;Senior Manager
for Customer Service andlt;/strongandgt;with focus on Customer Claims
and Process Management (m/f/d) who will help us shape our team, drive
the company to the next level, and have the most direct influence on
our success.andlt;/pandgt;\nandlt;h3andgt;andlt;strongandgt;Your Tasks
Paint the world
greenandlt;/strongandgt;andlt;/h3andgt;\nandlt;ulandgt;\nandlt;liandgt;You
mentor and support a skilled team of Customer Care specialists,
responsible for handling claims, B2B and Backoffice requests
workflowsandlt;/liandgt;\nandlt;liandgt;With your managerial skills,
you will act as a true mentor, motivating and supporting your team
while fostering a culture of team development and
entrepreneurshipandlt;/liandgt;\nandlt;liandgt;You ensure a close
cooperation with the internal interfaces of customer services
(operations control, quality assurance, marketing, network planning)
as well as our external service
providersandlt;/liandgt;\nandlt;liandgt;Together with your team, you
will work out new solutions, ongoing development of internal workflows
and the optimization the processes, with Customer Satisfaction as your
main driver.andlt;/liandgt;\nandlt;liandgt;You take care over your
team structure and budget planningandlt;/liandgt;\nandlt;liandgt;As a
member of the customer service on-call team, you will be involved into
supporting our Emergency Management team in the area of Customer
Serviceandlt;/liandgt;\nandlt;liandgt;As an expert, you take over
projects as part of the further development of Flix Customer
Serviceandlt;/liandgt;\nandlt;liandgt;You will have an awesome
opportunity to bring your team to the next level, by initiating and
leading the new, technology-driven solutions, to make sure that
processes are lean, customer friendly, and
IT-based,andlt;/liandgt;\nandlt;/ulandgt;\nandlt;h3andgt;andlt;strongandgt;Your
Profile Ready to hop on
boardandlt;/strongandgt;andlt;/h3andgt;\nandlt;ulandgt;\nandlt;liandgt;Several
years of a leadership experience in the field of customer service or
other customer-oriented servicesandlt;/liandgt;\nandlt;liandgt;Full
professional proficiency in English; every other foreign will be
considered a plus - especially
Germanandlt;/liandgt;\nandlt;liandgt;Ability and willingness to
develop and promote a teamandlt;/liandgt;\nandlt;liandgt;Strong
communication skills and assertiveness in working with the entire
customer service team and key
interfacesandlt;/liandgt;\nandlt;liandgt;Affinity and enthusiasm for
new technologiesandlt;/liandgt;\nandlt;liandgt;Flexibility and being
able to keep cool under
pressureandlt;/liandgt;\nandlt;liandgt;Customer-oriented thinking and
acting as well as problem-solving
abilityandlt;/liandgt;\nandlt;/ulandgt;\nandlt;h3andgt;andlt;strongandgt;Our
Perks More than just a
jobandlt;/strongandgt;andlt;/h3andgt;\nandlt;ulandgt;\nandlt;liandgt;Have
an impact. With innovation and smart technology, we are changing the
way people travel, and you too can have an impact on this
ride.andlt;/liandgt;\nandlt;liandgt;Trust-based working. We
donand#**Apply on the website**;t punch the clock organize your own
schedule. We trust in what you do!andlt;/liandgt;\nandlt;liandgt;Push
boundaries. Everyone is equally important and works together on
uncharted challenges alongside inspiring colleagues from all over the
world.andlt;/liandgt;\nandlt;liandgt;Fun at work and beyond. Discover
the world with your free FlixBus rides and join our regular team
events thereand#**Apply on the website**;s always something to
celebrate!andlt;/liandgt;\nandlt;liandgt;Feel at home. We provide you
with a laptop, comfortable working space, free drinks, a casual dress
code, diverse employee discounts and
more.andlt;/liandgt;\nandlt;/ulandgt;\nandlt;pandgt;andlt;strongandgt;Want
to rewrite the history of mobility with us? Then join our ride ?now.
Weand#**Apply on the website**;re excited to hear from
you!andlt;/strongandgt;andlt;/pandgt;\nandlt;hrandgt;\nandlt;pandgt;andlt;strongandgt;About
FlixMobilityandlt;/strongandgt;andlt;/pandgt;\nandlt;pandgt;We are a
global mobility provider with headquarters in Europe and the United
States. Since **Apply on the website**, we have changed the way
millions of people have traveled, offering new alternatives for
convenient, affordable and eco-friendly travel. Thanks to a unique
business model and innovative technology, we have quickly established
one of the largest long-distance mobility networks in the world and
our journey has just begun.andlt;/pandgt;\nandlt;divandgt;FlixMobility
is proud to be an Equal Opportunity Employer. We celebrate diversity
and do not discriminate on the basis of race, color, religion, gender
(including pregnancy and gender identity), national, social or ethnic
origin, political affiliation, sexual orientation, marital status,
disability, age, veteran status, or other legally protected
characteristics. All employment decisions are based on business needs,
job requirements, competence and
merit.andlt;/divandgt;\nandlt;pandgt;The following video shows our
amazing success story:andlt;/pandgt;\nandlt;pandgt;andlt;iframe
src=andquot;https://(Please contact us using the "Apply for this Job
Posting" box below); width=andquot;**Apply on the website**andquot;
height=andquot;**Apply on the website**andquot;
data-mce-fragment=andquot;1andquot;andgt;andlt;/iframeandgt;andlt;/pandgt;\nandlt;pandgt;andamp;nbsp;andlt;/pandgt;","identifier":{"@type":"PropertyValue","name":"FlixBus","value":**Apply
on the website**},"datePosted":"**Apply on the website**-**Apply on
the website**T**Apply on the website**:**Apply on the
website**:**Apply on the website**:**Apply on the
website**","employmentType":"FULL_TIME","hiringOrganization":{"@type":"Organization","name":"FlixMobility
GmbH","sameAs":"https://","logo":""}}* Required
RESUME/CV
Allowed formats: pdf, doc, docx, txt, rtf (max 2MB)Resume/CV
COVER LETTER
Allowed formats: pdf, doc, docx, txt, rtf (max 2MB)Cover Letter
CONTACT INFORMATION
First NameLast NameEmailPhone
ADDITIONAL INFORMATION
What is your salary expectation (gross per year)?What is your earliest
possible start date?Do you have the legal right to work in the country
for which you are applying?NoYesWhat is your German level?I agree with
the privacy policyClose
OUR BRANDS
* About FlixMobility
* FlixBus
* FlixTrain
* FlixBus Charter
* Newsroom
WORKING AT FLIXMOBILITY
* Teams
* Locations
* Recruitment Process
* Future of Mobility
EQUAL OPPORTUNITY
FlixBus is proud to be an Equal Opportunity Employer. We celebrate
diversity and all employment decisions are based on business needs,
job requirements and competence.
FOLLOW FLIXBUS ON
**Apply on the website** FlixMobility GmbH
window.NREUM||(NREUM={}),__nr_require=function(t,e,n){function
r(n){if(!e,**Apply on
the website**:[function(t,e){function
n(t,e,n){e||(e=0),"undefined"==typeof nandand(n=t?t.length:0);for(var
r=-1,o=n-e||0,i=Array(0>o?0:o);++r
We need : English (Good)
Type: Permanent
Payment:
Category: Others
