Job Details: Graduate Technical Support Engineer, Tableau/French Speaking


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Jervis Street
Dublin 1
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Graduate Technical Support Engineer, Tableau/French Speaking
Position: ?Graduate Technical Support Engineer, Tableau (French
Speaking)
To get the best candidate experience, please consider applying for a
maximum of 3 roles within **Apply on the website** months to ensure
you are not duplicating efforts. Job Category

Customer Success Group

JOB DETAILS

Technical Support Engineer Amazing opportunity for Graduates! Excited
to join a dynamic team, to grow your technical skills and to delight
our customers? This one is for you.

_ABOUT US_ Tableau is one of the world?s fastest growing software
companies. We?ve been ranked as the clear market leader in the
Gartner Magic Quadrant for BI & Analytics for the seventh year
running. Not only do we have world-class products, Tableau is also the
3rd fastest growing marketable skill! If that isn?t enough, we are
now also part of Salesforce, one of the largest software groups in the
world.

We are built on a set of 8 core values:
We are on a mission. We build great products. We work as a team. We
use our products. We delight our customers. We keep it simple. We
respect each other. We are honest. By making technology more
accessible, we help create a future with greater opportunity and
equality for all. This has taken our company to great heights, and now
part of the Salesforce family (named one of the FORTUNE "**Apply on
the website** Best Companies to Work For?" **Apply on the website**
? **Apply on the website** years in a row).

Your role Within our application, server and cloud teams, you?ll
support our diverse customer base across multiple industries. You?ll
triage and resolve technical, and application-related issues, which
impact product functionality in customer-specific environments, or
issues that directly hamper a broader customer adoption of Tableau
products. Some of the things you?ll be doing Research, reproduce and
lead support case to resolution.

Apply troubleshooting and debugging skills to identify the root cause
of issues. Collaborate with Technical Support, Development and
Consultants to resolve technical issues. Partner with Development
teams to prioritise and resolve customer cases. Document known
solutions to internal and external knowledge base. About you

_YOU WILL_ have good troubleshooting and communication skills coupled
with knowledge and demonstrable experience in some of the following
areas:
Databases MS SQL, My SQL, Postgres Networking TCP/IP, DNS, Fiddler
Authentication Active Directory Operating Systems Windows Server, Mac
OSX Virtualisation AWS, Azure, VMWare As we support customers across
EMEA, fluency in French is required. You do not need previous
experience with our product, as we will provide all the support and
training needed to develop your knowledge during your on-boarding
programme.

What you?ll achieve 3 months:
Attend our 3 week bootcamp Build your product knowledge through peer
shadowing and customer interactions Master our support workflows and
processes Begin to share your knowledge and expertise with other team
members 6 months:
Earn certifications, become a Qualified Associate in Tableau Desktop
or Server Identify an area of subject matter expertise Continuous
learning is encouraged and supported through sponsorship of third
party certifications and free access to external learning platforms.
About Dublin In our Dublin hub, in Ballsbridge, our local team has
grown to over **Apply on the website** since **Apply on the website**.
Whilst worldwide we have over **Apply on the website** people in over
**Apply on the website** countries.

We have approximately **Apply on the website** people in our EMEA
technical support team covering over **Apply on the website**
nationalities. The culture is highly collaborative, fun, and
energising. We live by our core values; delighting customers, honesty,
respect and simplicity. We?re a customer obsessed company, acting
with urgency to solve our customer?s issues so they can realise the
full potential of Tableau. Check out some of the reasons Linked

In voted us a top company to work for - (Use the "Apply for this Job"
box below)./2

Jlzmkm Get a sense of our team and customers from our recent
conference - Position: ?Graduate Technical Support Engineer, Tableau (French
Speaking)
To get the best candidate experience, please consider applying for a
maximum of 3 roles within **Apply on the website** months to ensure
you are not duplicating efforts. Job Category

Customer Success Group

JOB DETAILS

Technical Support Engineer Amazing opportunity for Graduates! Excited
to join a dynamic team, to grow your technical skills and to delight
our customers? This one is for you.

_ABOUT US_ Tableau is one of the world?s fastest growing software
companies. We?ve been ranked as the clear market leader in the
Gartner Magic Quadrant for BI & Analytics for the seventh year
running. Not only do we have world-class products, Tableau is also the
3rd fastest growing marketable skill! If that isn?t enough, we are
now also part of Salesforce, one of the largest software groups in the
world.

We are built on a set of 8 core values:
We are on a mission. We build great products. We work as a team. We
use our products. We delight our customers. We keep it simple. We
respect each other. We are honest. By making technology more
accessible, we help create a future with greater opportunity and
equality for all. This has taken our company to great heights, and now
part of the Salesforce family (named one of the FORTUNE "**Apply on
the website** Best Companies to Work For?" **Apply on the website**
? **Apply on the website** years in a row).

Your role Within our application, server and cloud teams, you?ll
support our diverse customer base across multiple industries. You?ll
triage and resolve technical, and application-related issues, which
impact product functionality in customer-specific environments, or
issues that directly hamper a broader customer adoption of Tableau
products. Some of the things you?ll be doing Research, reproduce and
lead support case to resolution.

Apply troubleshooting and debugging skills to identify the root cause
of issues. Collaborate with Technical Support, Development and
Consultants to resolve technical issues. Partner with Development
teams to prioritise and resolve customer cases. Document known
solutions to internal and external knowledge base. About you

_YOU WILL_ have good troubleshooting and communication skills coupled
with knowledge and demonstrable experience in some of the following
areas:
Databases MS SQL, My SQL, Postgres Networking TCP/IP, DNS, Fiddler
Authentication Active Directory Operating Systems Windows Server, Mac
OSX Virtualisation AWS, Azure, VMWare As we support customers across
EMEA, fluency in French is required. You do not need previous
experience with our product, as we will provide all the support and
training needed to develop your knowledge during your on-boarding
programme.

What you?ll achieve 3 months:
Attend our 3 week bootcamp Build your product knowledge through peer
shadowing and customer interactions Master our support workflows and
processes Begin to share your knowledge and expertise with other team
members 6 months:
Earn certifications, become a Qualified Associate in Tableau Desktop
or Server Identify an area of subject matter expertise Continuous
learning is encouraged and supported through sponsorship of third
party certifications and free access to external learning platforms.
About Dublin In our Dublin hub, in Ballsbridge, our local team has
grown to over **Apply on the website** since **Apply on the website**.
Whilst worldwide we have over **Apply on the website** people in over
**Apply on the website** countries.

We have approximately **Apply on the website** people in our EMEA
technical support team covering over **Apply on the website**
nationalities. The culture is highly collaborative, fun, and
energising. We live by our core values; delighting customers, honesty,
respect and simplicity. We?re a customer obsessed company, acting
with urgency to solve our customer?s issues so they can realise the
full potential of Tableau. Check out some of the reasons Linked

In voted us a top company to work for - (Use the "Apply for this Job"
box below)./2

Jlzmkm Get a sense of our team and customers from our recent
conference -

We need : English (Good)

Type: Permanent
Payment:
Category: Others

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