Description
Part of a Global brand for the world leader in online Ad Management, you will be providing B2B support to publishing agencies. You will be fluent in both Italian and English.
Responsibilities:
Provide technical support and excellent service for assigned products.
Work with the Escalation Management Team/ Technical Group Team effectively on more complex technical issues, in order to provide regular updates and a timely resolution to the customer
Leverage the internal and external Help Centre for prompt and accurate resolution of basic technical issues. Help empower customers to solve technical issues more quickly using these resources. Ensure that any information about the solution that is absent or hard to find in the Help Centre is passed on appropriately.
Escalate customer issues via established Global Customer Support escalation processes
Mandatory:
Experience of delivering excellent service in a client-facing technical customer support (help desk, call centre) environment, preferably supporting Internet-based products.
Proven troubleshooting skills
Demonstrated technical experience in one or more of the following: HTML, JavaScript, SQL, Java, ActionScript.
Must be fluent in English (oral and written) as well as the second European language
Good to have:
Knowledge of Flash, basic XML
Previous experience in working for a publisher or ad networkJob Type Full-time
Description
Part of a Global brand for the world leader in online Ad Management, you will be providing B2B support to publishing agencies. You will be fluent in both Italian and English.
Responsibilities:
Provide technical support and excellent service for assigned products.
Work with the Escalation Management Team/ Technical Group Team effectively on more complex technical issues, in order to provide regular updates and a timely resolution to the customer
Leverage the internal and external Help Centre for prompt and accurate resolution of basic technical issues. Help empower customers to solve technical issues more quickly using these resources. Ensure that any information about the solution that is absent or hard to find in the Help Centre is passed on appropriately.
Escalate customer issues via established Global Customer Support escalation processes
Mandatory:
Experience of delivering excellent service in a client-facing technical customer support (help desk, call centre) environment, preferably supporting Internet-based products.
Proven troubleshooting skills
Demonstrated technical experience in one or more of the following: HTML, JavaScript, SQL, Java, ActionScript.
Must be fluent in English (oral and written) as well as the second European language
Good to have:
Knowledge of Flash, basic XML
Previous experience in working for a publisher or ad network
We need : English (Good)
We need : Italian (Fluent)
Type: Permanent
Payment: €Neg DOE
Category: IT - Development
